Email campaign for Escallation
Email campaign for Escallation Trident corp Technologies 0 to 3 yrs ₹ Rs 2.05 - 5.00 Lacs p.a. Bengaluru/ Bangalore (Karnataka) JOB DESCRIPTION Hiring freshers and experienced candidates for Non- Voice/ Escalation Manager/ Social media/ Order acknowledge//CSAT. Roles and Responsibilty ->Proactively follow up on escalations within the pipeline ->Complete unresolved issues by creating, developing, and implementing an action plan for resolution ->Provide End to End support for Escalated customer issues ->Conducts situational analysis, gathers information ->Follow up with customers to ensure provided solution meets their needs ->Identifies gaps in documents, training material, and knowledge base content Job Requirements: Freshers (or) 1+ Experience in Customer Support Salary 20K+inc upto 35K+inc Excellent communication skills Ability to listen intently and understand underlying concerns Please Contact HR for more information HR Naren 9742558693/ Kiran...